389 Platform Privacy Policy — Protection of Malaysian User Information
Your privacy is our priority. This policy transparently explains how the 389 platform collects, uses, stores and protects your personal information as a user in Malaysia. Please read this policy in full before using our services.
This Privacy Policy is effective from 1 January 2026 and is governed by the laws of Malaysia.
Information We Collect from You
When you register or use the 389 platform, we may collect the following categories of information to ensure a smooth, secure and relevant experience for you as a user in Malaysia.
Your full name, date of birth, phone number, email address, username and password provided during registration. This information is required to verify your identity and manage your account.
Transaction details in MYR (RM), bank account numbers associated with deposits or withdrawals, and payment records via DuitNow, FPX or other supported methods.
Device type, operating system, browser type, screen resolution, IP address, approximate location and other technical information automatically transmitted when you browse the platform.
Pages visited, time of visit, in-platform actions, bets placed and game preferences. Cookies are used to save user preferences and enhance your browsing experience.
Why We Need This Information
Your information is used to manage your account, process MYR deposits and withdrawals, verify your identity and enable access to all 389 platform features including Sports Betting, casino and E-Sports.
Data is analysed to detect suspicious activity, prevent unauthorised access, monitor unusual transactions and ensure your account is protected against any security threats.
We use usage data to understand your preferences and deliver more relevant content, promotions and recommendations — including VIP rewards tailored to your playing habits.
389 may be required to disclose certain information to Malaysian authorities in accordance with legal requirements, court orders or directives from relevant regulatory bodies. In such cases, we will act in accordance with legally established procedures and disclose only the minimum information necessary.
Your email address and phone number are used to send important account notifications, respond to support enquiries and deliver platform-related updates. You can manage your communication preferences through your account settings.
Cookies, Tracking & Similar Technologies
The 389 platform uses cookies and similar tracking technologies to enhance your experience and ensure smooth technical operation. Cookies are small data files stored in your browser when you visit our platform.
We use several types of cookies. Essential Cookies required for core platform functions such as login and session management — without these, the platform will not operate properly. Functional Cookies stores your language preference, display settings and other preferences to make your experience more comfortable. Analytical Cookies helps us understand how users interact with the platform so we can continuously improve its design and functionality.
You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect platform functionality and your overall user experience.
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Essential Cookies
Required for login sessions and account security
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Functional Cookies
Stores language preference and display settings
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Analytical Cookies
Helps improve the platform based on usage patterns
Data Storage, Security & Third-Party Sharing
Your personal information is stored on servers protected with SSL encryption and multiple layers of security. 389 follows a responsible data retention policy — data that is no longer needed will be deleted or anonymised according to a set schedule.
Data retention periods vary depending on the type of information and applicable legal requirements. Financial transaction records in MYR may be retained for longer periods to comply with Malaysian accounting and financial regulations.
389 does not sell, rent or disclose your personal information to third parties for marketing purposes. Information may be shared only in the following limited circumstances:
- Payment service providers that process your RM transactions
- Malaysian authorities under legal obligations
- Technical partners who support platform operations (bound by strict confidentiality agreements)
User Rights & How to Manage Your Data
As a 389 platform user in Malaysia, you have specific rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
If your information is inaccurate or out of date, you have the right to request a correction. Some information can be updated directly through your account settings.
In certain circumstances, you may request that your personal information be deleted, subject to any active legal requirements and contractual obligations.
You have the right to object to the processing of your data for specific purposes such as marketing communications, and we will honour your choice.
Policy Changes & How to Contact Us
389 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in privacy practices, legal requirements or how we handle data. Any significant changes will be communicated to registered users via in-platform notifications or their registered email address.
The latest version of this policy will always be available on this page with a clear effective date. We encourage you to review this page periodically. Continued use of the platform after any changes are published will be considered acceptance of the updated policy.
For any enquiries, requests or complaints regarding this Privacy Policy, please contact the 389 support team by email: [email protected]. We will endeavour to respond within a reasonable timeframe. Further information about our platform and services is also available on the Frequently Asked Questions.
Your Privacy Protected, Your Experience Begins — Join 389 Today
With our commitment to data protection, you can enjoy the 389 entertainment platform with complete confidence. Register now and experience Sports Betting, casino, Roulette and E-Sports in Bahasa Melayu.