Responsible Gaming on the 389 Platform — A Guide for Malaysian Users
389 believes that healthy entertainment starts with self-awareness. This page provides a comprehensive guide on how to play responsibly, recognise warning signs, and find support when you need it. Your wellbeing is our priority.
Gaming is entertainment — not a solution to financial or emotional problems.
389's Commitment to Responsible Gaming
389 is committed to providing a safe, transparent, and responsible entertainment environment for all users in Malaysia. We believe that online gaming should remain an enjoyable and controlled form of entertainment — not something that disrupts daily life, personal relationships, or financial stability.
As a responsible platform, 389 provides information, guidance, and self-control tools that empower every user to manage their gaming experience wisely. We encourage users to always play within comfortable and realistic limits, and to stop when gaming is no longer something they enjoy.
We also recognise that some individuals may be more vulnerable to problem gambling. That's why we provide dedicated guidance and channels for getting help — because the mental and emotional wellbeing of our users matters far more than any gaming activity.
Recognise the Signs of Risky Behaviour
Recognising the early signs of problem gambling behaviour is a crucial first step. Here are some warning signs to watch for in yourself or someone you care about.
- Borrowing money to play or to pay off gaming debts
- Exceeding your own self-set spending limit
- Using money set aside for essential needs to play
- Feeling restless or uneasy when not playing
- Gaming to escape problems or stress
- Lying to family or friends about gaming activity
- Repeatedly playing longer than planned
- Neglecting work, family, or social responsibilities
- Unable to stop even when you've planned to
How to Set Realistic Time and Budget Limits
Before starting any gaming session, decide upfront on the maximum amount in MYR (RM) you're comfortable spending. Treat this as the cost of entertainment — much like going to a movie or having dinner out — not as an investment or a way to make money.
- Set a weekly or monthly deposit limit that fits your income
- Never chase losses by gambling more
- Stop playing once your set limit is reached — no exceptions
Time spent gaming also needs to be kept in check. Excessive sessions can affect your sleep, work productivity, and social relationships.
- Set a specific time limit for each gaming session before you start
- Use alerts or a timer on your phone to keep yourself on track
- Take regular breaks and avoid playing when you're tired or feeling low
- Don't game late into the night at the expense of sleep
Self-Control Tools Available on the 389 Platform
389 offers several self-control options you can use to better manage your gaming experience. We encourage all users to make proactive use of these tools.
You can set daily, weekly, or monthly deposit limits on your account. Once a limit is in place, any request to increase it will go through a processing period as an added safety measure.
If you need a break from the platform, you can request a temporary cooloff period lasting anywhere from a few days to a few weeks. During this time, your account will not be accessible for any gaming activity.
For users who need more serious measures, we offer a self-exclusion option that allows you to block access to the 389 platform for an extended period based on your needs.
The 389 support team is ready to help you activate any of these self-control tools. Reach us by email at [email protected] and we'll handle your request promptly and confidentially.
Minor Protection
389 enforces a strict minimum age of 18 for all users, with no exceptions. We take the protection of minors very seriously and have put in place a range of measures to ensure children and teenagers cannot access or use our services.
During registration, users are required to confirm that they are at least 18 years of age. We also reserve the right to request identification documents at any time to verify age. Any account suspected of belonging to an underage individual will be suspended immediately pending the completion of the verification process.
We encourage parents and guardians to take the following steps to protect their children from accessing online gaming platforms like 389 — including using parental control software on shared devices, not sharing account passwords, and keeping personal devices out of children's reach.
- A minimum age of 18 is enforced at registration
- Identity verification is carried out periodically
- Accounts suspected of belonging to minors are suspended immediately
- Child protection information is available through support
Life Balance & Seeking Professional Help
Healthy gaming means gaming that doesn't disrupt the balance of your life. Family relationships, work, health, and your social life should always remain your top priorities. When gaming starts taking over these important areas, it's time to pause and seek help.
If you or someone you know is showing signs of problem gambling, we encourage you to speak with a family member, a trusted friend, or a mental health professional. Seeking help is a sign of strength, not weakness.
389 sincerely encourages Malaysian users to reach out to local counselling and support services if further help is needed. The 389 support team is also on hand to help you activate self-control options or provide additional guidance via email at [email protected]. For more information about the platform, visit the FAQ ours.
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Prioritise Family Relationships
Spend quality time with your loved ones outside of gaming
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Stay Physically Active
Exercise and outdoor activities help reduce stress and the tendency to over-game
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Talk to Someone
Don't carry this burden alone — speak to a counsellor or mental health professional
Play Smart, Enjoy Without the Risk
389 is always here for you. If you need help with self-control tools or want to know more about responsible gaming, contact us or visit our FAQ page.